Enhance your customer service skills with this interactive course that teaches you how to build rapport, handle difficult conversations, and improve listening techniques for better client relationships.
This course is all about helping you and your team connect better with customers! It’s super straightforward, packed with helpful tools and tricks that make interactions smoother and more rewarding.
How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.
If this is a challenge for you then this course is a must for you and your staff.​ It doesn't contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customers from improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.
STOPÂ PRESS:Â Â This course has now been used by hundreds of organisations as their defacto customer service training tool
Interact with customers using best practise techniques and skills to have fantastic engagement and customer service skills
Learn how to handle clients in all types of situation
3 Lectures
3 Lectures
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1 Lectures
5 Lectures
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1 Lectures
Rob has 25+ years of commercial business experience from working in blue chip companies to starting, growing and selling his own successful PR, Marketing and Design agency. In 1991 he started his own marketing agency and over the next 11 years built an award winning business with 25 staff and revenues in excess of £1.5m.  He sold the business in...
It was nice
This was the best course ever. Ready to deal with my customers professionally and to their satisfaction. Hope to take another one soon!
So far so good, have been working on a few customer personas to match the customers my current role brings me into contact with.
After completing this course, I will be recommending that the rest of our department works through it. This was very informative and put theory behind a lot of the things that require on the job training.
I thought this course was very helpful, especially the part about dealing with difficult customers and how to emphasise with them.
it was good, and this very helpful for everyone
good training
its increase my customer service skills
Good
awesome
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Asim U.
how to provide great services, creating my customer personas, Dealing with difficult customers and listening skills.