Learn how to effectively manage, retain and grow clients
(New content added and updated for 2022)
Did you know that repeat customers on average, spend 67% more than new customers?
If you need to manage clients on an ongoing basis and have a challenge around:
Over-servicing;
Coping with project change;
Selling on value rather than time;
Retaining and growing clients;
Having difficult conversations;
Then this course is a must for you! It now has over 3,500 students!
It covers everything you need to know from the role of the account/client manager to how to put plans together, manage challenging clients and have difficult conversations. What to do about 'scope creep' and how to stop overservicing.
As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients - resulting in longer-term relationships and growing revenues.
By the end of the course you will:
Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Manage changes to requirements without the need to over service
Learn how to politely but firmly push back on clients and say NO when necessary
Understand the importance of time recording, capacity management and project management tools
Present yourself in front of your peers and clients with confidence
Learn Active Listening skills
I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 30+ years of experience with a wider audience at a cost-effective price.
Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Stop over servicing
6 Lectures
6 Lectures
4 Lectures
3 Lectures
5 Lectures
4 Lectures
Rob has 25+ years of commercial business experience from working in blue chip companies to starting, growing and selling his own successful PR, Marketing and Design agency. In 1991 he started his own marketing agency and over the next 11 years built an award winning business with 25 staff and revenues in excess of £1.5m. He sold the business in...
Very good training
Its been great
points shared in beginning Seema good
Nothing interesting other than the regular areas like Active listening, presenting with confidence.
Geluid soms onduidelijk: Elke paar minuten een andere setting met ander geluid.
I found the course very informative and interesting. Many types of situations one might find oneself in were addressed. Course full of easily applicable tools and strategies.
So far a good match yes. Would look at more of these types of this to do
Good information.
Detailed notes on managing customer expectation, dealing different set of customers and effective planning on meetings
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Havischka T.
Very insightful!