How to Handle Difficult People

Learn to effectively manage difficult coworkers with our Flare Care Share model, enhancing your career and well-being in just one hour.

  • Overview
  • Curriculum
  • Instructor
  • Review

Brief Summary

This course is your go-to guide for dealing with challenging coworkers. With the Flare Care Share method, you’ll learn how to recognize your emotional triggers and engage in constructive conversations, all while keeping your career on track. It’s time to tackle those difficult situations head-on!

Key Points

  • Learn to handle difficult people at work.
  • Understanding emotional triggers and reactions.
  • The Flare Care Share model simplifies conflict resolution.
  • Initiate professional conversations for better outcomes.
  • Practice scenarios for real-life application.

Learning Outcomes

  • Recognize your emotional triggers when dealing with others.
  • Pause and think before reacting to confrontation.
  • Structure conversations to address issues without conflict.
  • Practice scenarios to confidently apply your skills.
  • Gain support through practice and direct messaging.

About This Course

Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.

If you are dealing with a bully, a gossip, an unreliable or difficult person at work and it's affecting your well being then this course is for you.

Knowing how to deal with difficult people is critical to keeping your career on track.

We teach a simple three step model called Flare Care Share.

You will learn about the triggers which send you into an emotional state - that's when you flare up and move towards feelings of violence or silence.

We teach you how to avoid entering into a career limiting confrontation or a damaging funk of avoidance and self loathing. This is the care phase.

In the share phase, you will learn how to initiate a dialogue in a professional way and hold a conversation which can lead to an improved outcome without animosity. You will be able to effortlessly restore good order and benefit both you and the other person.

The course is mostly video with supporting bullet point notes. We also include some practice material so that you can hear and repeat the wording which works before taking it into the workplace. You will learn the basic technique in about one hour.

Three imagined scenarios are addressed - a bully, a gossip and an unreliable person.

We stress that it's only practice that will embed the method but we will give you support if you message us via the Udemy message feature.









  • Spot when you are behaving emotionally and becoming unreasonable.

  • Pause before making a rash decision to confront or withdraw.

  • Structure a professional conversation to get the key issues out for discussion without generating animosity or ill feeling.

Instructor

Profile photo of Peter Urey
Peter Urey

Courses to help you improve covering:               * Motivation               * Influencing Skills               * Communication Skills               * Public Speaking               * Stress Management               * Handling Feedback               * Business Writing               * Decision Making               * Dyslexia at Work               * Alcohol Misuse Affordable and accessible any time and any place. You can learn in total privacy.We are on-hand to offer personal support via Skype or Zoom...

Review
4.9 course rating
4K ratings
ui-avatar of Ellen C. Thomas
Ellen C. T.
4.0
8 months ago

Its a good course. Looking forward to taking another one.

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ui-avatar of Christiaan van Eck
Christiaan V. E.
5.0
2 years ago

Great info shared

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ui-avatar of Ajay Kumar
Ajay K.
4.0
5 years ago

Indeed a good one..!

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ui-avatar of Claudia DuVall
Claudia D.
4.5
6 years ago

Good awareness skills

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ui-avatar of TT C
Tt C.
4.0
7 years ago

Good course and helpful and approachable instructor. I think this is a good investment

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ui-avatar of John Lysaght
John L.
4.5
8 years ago

Very good course, confirming how i try to deal with situations.

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ui-avatar of Patrick Urey
Patrick U.
5.0
8 years ago

Clearly defines the steps to handling difficult people at work and moving forward together.

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ui-avatar of Helen Percival
Helen P.
5.0
10 years ago

Hi Peter this course amazing it was in depth , beneficial to me and said very worthwhile course. Thank you so much

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