Front Desk Safety and Security

Prepare for emergencies with our comprehensive course. Learn to handle threats, understand 9-1-1 protocols, and ensure safety in your workplace.

  • Overview
  • Curriculum
  • Instructor
  • Review

Brief Summary

This course is all about getting ready for serious situations like emergencies or threats. You'll learn how to stay safe and handle incidents, plus get a peek into how 9-1-1 works. Perfect for anyone working in front desk or service roles!

Key Points

  • Planning for emergencies and natural disasters
  • Handling threats and intruders
  • Understanding the 9-1-1 dispatch system
  • Staying safe and prepared
  • Interactive videos and quizzes included

Learning Outcomes

  • Develop action plans for emergencies
  • Heightened awareness of surroundings
  • Learn to identify suspicious situations
  • Understand emergency response systems
  • Gain confidence in handling threats

About This Course

Planning ahead for serious events including emergencies, natural disasters, intruders and threats of violence.

This course is designed to help those of us working the front desk, reception, records, campus information, night auditors, lobby staff, and volunteer service positions to understand how to handle emergencies, threats, intruders and lock downs. This course emphasizes your safety and being prepared for such incidents within our workplaces to be the most effective for us and for those around us. Course also gives you an inside look at the 9-1-1 dispatch system. Includes videos, handout, and quiz. Approximately 2 hours in length.

  • By the end of this course you will develop ideas of what action you will take during emergencies.

  • By the end of this training you will learn to focus more on your surroundings.

  • Upon completion of this course you will learn terms and concepts to help you evaluate odd, suspicious and dangerous situations.

Instructor

Profile photo of Captain Joe Puckett
Captain Joe Puckett

Joe Puckett has been involved in many areas of law enforcement during his 21 year career. His experience includes hostage and crisis negotiations, patrol investigations, dignitary protection, as well as incident and event command. Finally he served as a Field Operations Captain prior to his career change.Mr. Puckett has been recognized by federal, state and local organizations regarding his professional...

More Courses By Captain Joe Puckett
Review
4.9 course rating
4K ratings
ui-avatar of Michael C. Murphy
Michael C. M.
5.0
10 months ago

This course is useful for anyone who works as a first-contact person.

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ui-avatar of Avery Worland
Avery W.
4.5
1 year ago

yes very informative

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ui-avatar of Angela Tripoli
Angela T.
3.5
1 year ago

I was doing this course for work. I knew most of it and some small things have been noted. I also could not open the the handout that was downloaded from the resources tab

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ui-avatar of Brian Brooks
Brian B.
5.0
2 years ago

Very informative

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ui-avatar of Racquel Chestnut
Racquel C.
5.0
3 years ago

So far I love the information that will be discuss and how it really makes you think and more aware of your surroundings and how to act.

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ui-avatar of Harjit Singh Kandhola
Harjit S. K.
4.5
4 years ago

looks valuable

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ui-avatar of Robert R Albus
Robert R. A.
5.0
5 years ago

Very basic knowledge but refreshing the importance of saftey for yourself and the area and peoples involved .

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ui-avatar of Mudau George Tshifhiwa
Mudau G. T.
5.0
5 years ago

It is a good match and going to help me to improve in my work and gain the skills

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ui-avatar of Wayne Smith
Wayne S.
5.0
5 years ago

I found the course very helpful and informative. Delivery was simple and accurate and the core values behind the lessons were well backed up and the message of Safety was well delivered.
Thank you for sharing your wisdom and experience Joe.

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ui-avatar of Wendy Goddard
Wendy G.
4.0
5 years ago

decent match for me because it did provide good solutions

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