Brief Summary
This course is all about getting ready for serious situations like emergencies or threats. You'll learn how to stay safe and handle incidents, plus get a peek into how 9-1-1 works. Perfect for anyone working in front desk or service roles!
Key Points
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Planning for emergencies and natural disasters
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Handling threats and intruders
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Understanding the 9-1-1 dispatch system
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Staying safe and prepared
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Interactive videos and quizzes included
Learning Outcomes
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Develop action plans for emergencies
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Heightened awareness of surroundings
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Learn to identify suspicious situations
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Understand emergency response systems
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Gain confidence in handling threats
About This Course
Planning ahead for serious events including emergencies, natural disasters, intruders and threats of violence.
This course is designed to help those of us working the front desk, reception, records, campus information, night auditors, lobby staff, and volunteer service positions to understand how to handle emergencies, threats, intruders and lock downs. This course emphasizes your safety and being prepared for such incidents within our workplaces to be the most effective for us and for those around us. Course also gives you an inside look at the 9-1-1 dispatch system. Includes videos, handout, and quiz. Approximately 2 hours in length.
By the end of this course you will develop ideas of what action you will take during emergencies.
By the end of this training you will learn to focus more on your surroundings.
Upon completion of this course you will learn terms and concepts to help you evaluate odd, suspicious and dangerous situations.
Michael C. M.
This course is useful for anyone who works as a first-contact person.